jaya9i Privacy Policy

1 Types of Information Collected

jaya9i collects various types of information to provide its services. This information is used to manage your account, process transactions, and ensure the security of the platform.

1.1 Information You Provide Directly

When you register with jaya9i or use our services, we collect the following information:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address (Bangladesh)
• Government-issued identity document details (for KYC verification)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers

1.2 Automatically Collected Information

When you use the platform, the following information may be collected automatically:

• IP address and device type
• Browser information and operating system
• Login time, session information, and activity logs
• Information obtained from cookies and similar tracking technologies
• Gaming activity and transaction history

2 Purpose of Using Information

jaya9i uses your information for specific legitimate purposes. We never misuse your information or sell it to unauthorized third parties under any circumstances.

• Account Management: Creating, verifying, and maintaining your jaya9i account.
• Service Provision: Processing gaming features, bonuses, deposits, and withdrawals.
• Security and Fraud Prevention: Active monitoring to prevent unauthorized access, fraud, and money laundering.
• Age and Identity Verification: Ensuring services are provided only to those aged 21 and above.
• Customer Support: Resolving your issues and providing support.
• Legal Compliance: Complying with applicable laws and regulations.
• Platform Improvement: Continuously improving the quality of our services and user experience.

3 Data Storage and Security

jaya9i takes the highest technical and organizational measures to protect your personal information. Our security infrastructure is built on the following standards:

3.1 Encryption Technology

All data transmitted on our platform is secured through SSL (Secure Socket Layer) encryption. This keeps both your personal information and financial transactions completely safe.

3.2 Access Control

Only authorized jaya9i staff can access your information — and only when strictly necessary to provide services. All staff are bound by strict confidentiality agreements.

3.3 Server Security

Our server infrastructure is kept under continuous monitoring. Through regular security audits and vulnerability testing, we prevent potential risks.

3.4 Data Retention Period

We retain your information only for as long as is necessary to provide services or meet legal obligations. Even after your account is closed, some information may be retained securely for the applicable legal time period.

4 Sharing Information with Third Parties

jaya9i never sells your personal information. However, information may be shared in the following limited and specific circumstances:

4.1 Payment Processors

Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These organizations operate under their own privacy policies.

4.2 Technology Service Partners

Gaming software and technology providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others) may receive a limited amount of activity data to operate their games.

4.3 Legal Authorities

Information may be provided on the basis of court orders, legal processes, or legitimate requests from appropriate authorities. In such cases, only the minimum necessary information is supplied.

4.4 Business Transfers

In the event of any merger, acquisition, or asset transfer, your information may be transferred. In such circumstances, we will notify you in advance.

5 Cookie Policy

jaya9i uses cookies to operate the website effectively and to improve your experience.

5.1 Types of Cookies

• Essential Cookies: For login sessions, security tokens, and basic platform functionality.
• Functionality Cookies: To remember your language preferences and settings.
• Analytics Cookies: Anonymously collecting statistics to monitor platform performance and drive improvements.

5.2 Cookie Control

You can reject or delete cookies through your browser settings. However, disabling essential cookies may limit some platform functionality.

6 Your Rights

As a jaya9i user, you have several important rights over your own information. We always respect these rights.

• Right to Know: You have the right to know what information we have collected about you and how we are using it.
• Right to Correction: If any of your information is incorrect or incomplete, you can request a correction.
• Right to Deletion: In certain circumstances you can request that your information be deleted — however, information retained to meet legal obligations falls outside this scope.
• Right to Restrict Processing: In some cases you can request that the scope of use of your information be limited.
• Right to Data Portability: You have the right to receive your information in a common structured format.
• Right to Object: You can object to the use of your information for specific purposes.

To exercise any of the above rights, please contact our support team. We generally respond to requests within 30 business days.

7 Protection of Minor Users

jaya9i strictly prohibits providing services to anyone under the age of 21. This platform operates for those aged 21 and above only.

We verify age at the time of registration. If a user registers with false information and it is later found that they are under 21, their account will be suspended immediately and any winnings received may be forfeited.

If you know that a minor is using our platform, please contact us immediately.

8 International Data Transfers

As jaya9i is an international platform, in some cases your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that the standard of data protection is equivalent to or higher than the standards applicable in Bangladesh.

For international data transfers, we ensure appropriate contracts and safeguards are in place so that your information remains protected at all times.

9 Policy Changes

jaya9i may revise this Privacy Policy from time to time based on business needs, legal changes, or technological developments.

For any significant changes, we will display a clear notice on the platform and, where applicable, notify you by email. Continued use of the platform after a change will be taken as acceptance of the revised policy.

Previous versions of the policy may be provided upon your request.

10 Responsible Gaming and Data Protection

At jaya9i, the privacy policy and responsible gaming complement each other. We keep your gaming activity information secure and may use this information solely for your protection.

To learn more about responsible gaming, please read our Responsible Gaming page.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team is available in Bengali 24 hours a day, 7 days a week.

We strive to respond to all privacy-related requests promptly and transparently. It is our responsibility to protect your rights.